FAQs

How can I tell if the home is a quality home?

Look at the CQC Inspection Reports – check whether the Home is fully-compliant with the current standards required.

Look at the Quality Inspection reports which independently look into the quality of life and experiences of life of the clients in the care home.

What should I look for when I view?

A welcoming and friendly atmosphere.

Regular residents’ meetings are being held to air views and desires and any additional services the home offers.

A clean, fresh, environment suitably equipped and furnished to deliver 21st Century care.

Up-to-date information which displays activities, menus etc.

Visible staff in all communal areas.

Who is welcome?

Family members and visitors are welcome to visit between 10am and 8pm – outside these hours can be arranged with a senior member of staff within each Unit, we would ask that there are no more than four visitors at a time in consideration of other residents and their families.

Can children visit?

Yes, all that we ask is that the families are respectful of our other clients.

Can we bring pets?

With prior agreement with Senior Staff this can be arranged.

CQC regulates Moundsley Hall Limited to provide care at

Moundsley Hall Care Village, Kings Norton

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