Corona Virus Information and Guidance

Unfortunately the situation remains the same regarding all non-essential visits having to cease due to rising infection rates in the surrounding areas. This guidance comes from Pubic Health England, additionally we are constantly monitoring the position with local authorises. We will review our visiting policy when it is deemed safe to do so and provide updates as and when they are available. Thank you for your continued support and understanding.

Please continue to keep in touch with loved ones using the video calling and facetime facilities provided.


Frequently asked questions

Q: How are you protecting your residents from Covid-19?

A: Our staff are trained in infection control and have recently updated and trained to identify the early symptoms of Covid-19. We have clear processes should a resident, or member of staff show symptoms which follow the current guidelines of isolation and only on confirmation that they have tested negative or recovered from the infection will they be allowed out of isolation or into the care home. While in isolation any resident will be cared for using established infection control practices.

Q: How can we communicate with our loved ones?

A: We encourage family and friends to keep in touch via telephone, hand written letters, email and video call. Every home has cordless telephones which can be taken to a residents room. Post is delivered infrequently but when it arrives we ensure our residents receive their mail. Emails can be printed out or read aloud. Not all of our homes have wifi, due to the poor reliability and speed in the area. But we can try our best to facilitate this with personal devices. We can arrange a time and assist when needed. If you do call, please try and avoid meal times.

Q: What about testing for staff?

A: Testing is now becoming available in the social care industry. We have procedures in place to assist staff in being tested, in order for them to return to work in a safe and timely manner. 

Q: Do you have all the PPE necessary?

A: You will be aware through the media that there are problems associated with the supply of PPE to care homes. Unfortunately, these problems continue. The management team identified the problem early on and placed orders and continue to press for the supply of the necessary equipment. We have all the PPE required in line with PHE guidance.

Q: How will Nutrition be sustained are you experiencing problems with deliveries?

A: We have a ready supply of food including a supply of fresh food every 3rd day and are working with our suppliers to ensure that this continues. We also have a purpose built self-contained kitchen which can store a vast amount of stock.

Q: Staffing within the homes and availability?

A: Many of you have complimented us over our staff who are dedicated to the care of our residents. In addition to provide the care they continue to provide our residents with as much social interaction and entertainment as possible. We do use staff agencies to meet the needs of the residents including when our existing employees show any symptoms which raise concerns but we use the same agency and the same staff who are familiar with our residents whenever possible.

Q: How can we communicate with our loved ones?

We encourage family and friends to keep in touch via telephone, hand written letters, email and video calls. Every home has been fitted with wifi and has access to super-fast fibre to allow video calls in every part of the home. Cordless telephones can be taken to residents rooms for private conversations. Post is delivered infrequently but when it arrives we ensure our residents receive their mail. Emails can be printed out or read aloud.

Q: Do you have all the PPE necessary?

Yes, we have established a strong supply chain and have various contingences in place with a range of suppliers should these break down. Additionally we have vast amounts of storage on site which we have stock piled with PPE and other essential goods.

 

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CQC regulates Moundsley Hall Limited to provide care at

Moundsley Hall Care Village, Kings Norton

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