Moundsley Hall Nursing Home Limited
(“Moundsley Hall”)

Privacy Notice
Service Users, relatives and friends.

 

 

Moundsley Hall provides residential, nursing and respite care.

This notice explains how Moundsley Hallcollects, uses and maintains the information it holds about an individual; how the information is used, shared and how Moundsley Hall maintains the confidentiality of all its service users, relatives and friends.

When do we collect personal data?

When the term ‘personal data’ is referred to, it means that information that can or has the potential to identify someone as an individual.

Moundsley Hall will collect and process personal data about an individual in the following ways:

Data type	Description
Enquiry	When the individual makes an enquiry about the services Moundsley   Hall offers. This   includes enquiries made via our website, telephone   contact and/or any other form of     enquiry  communication.
Visit	When the individual visits our premises for the purpose of viewing one   of our care facilities   in the interest of a placement therein.
Care assessment / pre-   admission	Information that is gained via: local authorities NHS provisions previous care centres of residence associated healthcare bodies a pre-assessment undertaken by a representative of the Moundsley Hall to assess the individuals needs and preferences as a prospective service user
Care agreement	Information contained within contractual agreement documentation   that is negotiated prior   to the admittance of a service user.
Resident information	Information collected, collated and retained in relation to any   individual who comes to stay   at a care facility of Moundsley Hall.This   information includes, but is not limited to: Records relating to prior and current medical diagnosis’, inclusive of previous medication and remedial action taken (e.g. surgery) Records relating to day to day activities Records relating to nutritional input and output Records relating to nursing provision Records relating to how care is to be provided to the individual (care plan) Records relating to GP and multidisciplinary team care input Records relating to medication prescription, administration, returns and/or destruction Records relating to the possessions a resident maintain whilst residing at a care facility within Moundsley Hall

 

What personal data may we collect and why?

Data Category	Reason for Processing
Enquiry	To provide the individual with information regarding the services Moundsley Hall can offer To ensure effective communication streams are in place for all parties involved in the prospective access of services of Moundsley Hall To maintain appropriate administrative records and effectively oversee the confidentiality of the information retained
Visit	To provide the individual with information regarding the services Moundsley Hall can offer To ensure effective communication streams are in place for all parties involved in the prospective access of services  Moundsley Hall can offer To maintain appropriate administrative records and effectively oversee the confidentiality on the information retained
Care Assessment	To provide the individual with information regarding the services Moundsley Hall can offer To ensure effective communication streams are in place for all parties involved in the prospective access of services Moundsley Hall can offer To maintain appropriate administrative records and effectively oversee the confidentiality of the information retained To understand the level of care required by a prospective service user
Care agreement	To ensure that pricing structures are agreed and are enclosed within the eventual contractual agreements To maintain appropriate administrative records and effectively oversee the confidentiality of the information retained
Resident information	To ensure that care provision being delivered meets the requirements of the contractual agreement in place To ensure that information is available for all staff who require access in the interest of delivering appropriate services To ensure that information is available for families and associated working partners (including NHS, local authority and multidisciplinary teams) For review purposes by local authority and/or NHS providers To respond to data requests where we have a legal or regulatory responsibility to respond For the use of internal administration purposes For the use of auditing purposes

 *This list is not exhaustive and data can or may be used for associated purposes wherein it is deemed appropriate to do so.

By providing us with any data described as above, this is done so voluntarily. If an individual chooses not to provide any of the data requested, this may affect the ability of Moundsley Hall to enter into contractual agreements with an individual.

 

Data sharing and transfers

  Moundsley Hall may disclose your personal data which may include:

• health organisations providing IT systems support and hosting in relation to the IT systems on which your information is stored.

• third party service providers who perform services on our behalf based on our instructions, for instance, for the purposes of storage of information and confidential destruction.

 

We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with applicable legal obligations.

Where a third-party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under Data Protection Laws.

Moundsley Hall may also disclose your personal data if;

• (i) it is required to do so by law or legal process  
• (ii) in response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements. Moundsley Hall also reserves the right to transfer Personal Data in the event of an audit or if the company sells or transfers all or a portion of its business or assets (including in the event of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).

                         

Information collected via the provision of healthcare

The information collected by Moundsley Hall via the provision of healthcare provided, may be classed as ‘sensitive information’. This may include third parties who are involved in the treatment or care of the individual. This disclosure will only occur in accordance to UK law, GDPR and professional guidelines.

GP & other   medical   professionals   that we work   with	We may share clinical information with medical professionals wherein it is advisable and/or beneficial to the ongoing medical oversight, treatment and review of the individual.
External   practitioners	We may share clinical and/or administrative information with any external practitioners that an individual is referred to.
The NHS	Wherein an individual may need to attend an NHS organisation (e.g. hospital, clinic), we may share clinical information about the care and treatment the individual is receiving to assist the NHS in assessment, treatment and review.
Care Home   Regulators	We may share information with overseeing bodies that, as a care facility, we report to. In many cases, this is a requirement (e.g. Care Quality Commission).

 

How we protect personal data

We ensure that all personal data is collected, collated and destroyed in an appropriate manner. We ensure that information sharing is limited to where only necessary. We ensure that all organisational and technical measures are in place to safeguard unauthorised, unlawful or accidental disclosure of personal information.

 

 

Retention

We retain personal data in line with the guidance set out within the ‘Records Management Code of Practice for Health and Social Care’ (2016).

 

Rights as a data subject

Any individual that we hold personal information on, have the following rights:

-          Right to access; the individual has the right to request a copy of the information that we hold about them.

-          Right of rectification; the individual has the right to correct any data that we hold that may be incorrect or inaccurate.

-          Right to be forgotten; the individual has the right to request that their personal data be erased from our records. (This request will be subject to a review in line with GDPR, local authority and CQC guidelines).

-          Right to restriction of processing; where applicable, the individual may request a limitation on the data we process regarding them.

-          Right of portability; where applicable, the individual has the right to have the data we retain about them transferred to another organisation.

-          Right to object; the individual has the right to object to certain forms of processing (e.g. for marketing purposes).

-          Right to object to automated processing and profiling.

Where any of the above requests are made, a record shall be held regarding;

-          Who was made the request

-          When was the request made

-          The specifics of the request

-          The response from Moundsley Hall

-          The information that has been shared/transferred/amended/destroyed

-          Wherein data has been transferred; to whom, where and when

 

Contacting us to exercise data subject rights

For any individual who wishes to make a request in relation to their data subject rights, the following methods can be used;

-          Via email to [email protected]

-          Via written request to Matt Dent

Moundsley Hall Care Village

Walkers Heath Road

Kings Norton

Birmingham

B38 0BL

 

Making a complaint

 

If any individual wishes to make a complaint relating to the personal information we collect and retain, please contact the data protection officer via the options detailed above.

 

If any individual is unsatisfied with the outcome of the complaint or how the complaints process has been handled, they have the right to make a complaint with the supervisory authority via the following address:

Information Commissioner’s Office (ICO)

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

                          Tel: 0303 123 1113