Visiting Guidance

Dear Relative

Thank you very much for your continued support and patience.

We have now been on lockdown for 3 months and felt it was time to update you all as to where we are as a Home and our plans for the coming months.

During lockdown, many have been in isolation and away from loved ones and friends. As some of the restrictions are starting to be relaxed I felt this would be a timely point to contact families/loved ones.

Firstly, I would like to report that our Homes are once again Covid-19 free and we have every intention of keeping them that way. As you are no doubt aware from the news and Government updates Covid-19 will be with us for some time to come and we all have to adapt to a new “normal”.

This means there will not be a return to open visiting for the foreseeable future and we have to make plans which protect all residents and staff during visits. Therefore, we will need to keep lockdown in place for a while longer until we are assured we have the protections to residents and staff required.

Visiting (the new normal)

We have dedicated a rear garden in each Unit as a visiting area. All visits will take place within this garden; visitors will not have access to any other part of the Home.

We have not yet finalised a date for when visiting will start, but we have created the guidance below to let you know what to expect from visiting when it starts

1. Visitors must enter the garden from the back of each Unit and must leave by the same route. 

2. There are four family visit slots per day (Monday to Friday)

     Two visits in the morning and two in the afternoon at the following times:





3. No more than 2 relatives are allowed to visit at one time.

4. Visitors are expected to respect the requirement for social distancing and wear a face mask which they will be required to provide themselves.

5.  You will be asked to sign a declaration on each visit confirming that social distancing has been observed for the past 8 days and that you are symptom free. If you have any Covid-19 symptoms, please do not visit, likewise if the person you wish to visit has any symptoms we will be unable to facilitate visiting until the required isolation period of 7 days has been completed. Your temperature will be taken before you are allowed access to the visiting area.

6. All visits will be by appointment only and on a first come, first served basis.

7. Bookings can only be taken by Unit Managers between 10.00 and 11.30 am Monday to Friday; you will be given a booking number.

8. Block booking will not be permitted, and booking will only be allowed up to 7 days in advance.

9. Anyone arriving without an appointment will not be allowed to visit.

10. Visits will last no more than 30 minutes.

Visits will be discreetly monitored and failure to adhere to social distancing rules, or removal of PPE will result in the visit being terminated and you will be asked to leave.

Visiting for End of Life – The above rules will not apply when a resident is approaching the end of life. In this instance you will be contacted and visiting will be arranged on an individual basis for you and your family.

Over the course of time, and when safe to do so, the restrictions will be further eased, but in the meantime I’m sure you will understand the importance of the ongoing restrictions.

To reiterate – the date of the new visiting regime has not been finalised. In the meantime, we welcome any questions or queries you may have concerning future visiting.




CQC regulates Moundsley Hall Limited to provide care at

Moundsley Hall Care Village, Kings Norton